Job Description
Service Managers play an important role at Jon-Don. You will be the customer’s first point of contact in the Service Department.
As a Service Manager your responsibilities will have a lot of variety including but not limited to the following:
· Meeting and greeting customers on a daily basis - being their main point of contact throughout the repair process. Following up with them after the repair process to confirm satisfaction
· Establishing positive relationships with our customers that result in repeat business for all service needs
· Scheduling appointments for customers to drop off equipment to be serviced
· Answering inbound service calls
· Completing paperwork and gathering details about the equipment to direct the technician on the repair
· Managerial responsibilities including, but not limited to, scheduling, hiring and training technicians, P&L and budget requirements
· Resolution of customer concerns
· Educating customers on preventative maintenance options
· Investigating any warranty options
· Closing work orders and collecting payment
· Managing and processing work flow
Benefits/Health Plans:
· Medical/Dental insurance coverage
· Free life insurance for all full-time employees
· Flexible spending account allowing employees to pay for certain health care expenses with pre-tax dollars
· 401k program where employees are immediately 100% vested for both the employee and employer contributions (Jon-Don matches 50% of employee contributions up to 4%)
· Holidays and personal days: 12 paid days
· Vacation: 2 weeks starting year one
· Weekly pay periods
· Corporate events
· Employee referral program
· Employee discounts
Required Skills
· Strong written and oral communication skills
· Ability to motivate others and direct workflow
· Strong attention to detail and a love of organization!
· Proven track record of growing a loyal customer base
· Computer literate
· Willing to go the extra mile for the customer
· At least 2 years of recent service writer/customer service experience needed
· Technical repair or mechanical repair experience a plus, plus own a complete set of work tools
Job Location
Seattle, Washington
The link to apply for this position is: https://jondon-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobInfo&version=1&jobid=355
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