NOW HIRING: Triage Consultants
ABOUT OUR COMPANY
ValueOptions® is a health improvement company that serves more than 32 million individuals. On behalf of employers, health plans and government agencies, we manage innovative programs and solutions that directly address the challenges our health care system faces today. A national leader in the fields of mental and emotional wellbeing, recovery and resilience, employee assistance, and wellness, ValueOptions helps people make the difficult life changes needed to be healthier and more productive. With offices nationwide and a network of more than 130,000 provider locations, ValueOptions helps people take important steps in the right direction. We help them live their lives to the fullest potential.
ABOUT OUR PEOPLE
At ValueOptions, it’s more than a job. Our employees embrace the company vision of helping people lead healthier lives. The over 3,100 employees on our team enjoy challenging career growth in an environment that values integrity, innovation, consumer engagement and joint accountability. Employees have access to comprehensive benefit packages; corporate discounts; continuing education opportunities, including our online learning portal, and more. At ValueOptions we strive to build a boundless culture and community of professionals that includes honest, open and free-flowing communication. We are passionate about the work we do.
If you have a passion to make a difference and a thirst to actively develop your knowledge and skills, join the ValueOptions team!
ABOUT THE POSITION
We are currently seeking dynamic full-time Triage Consultants to join our team at our office in Bellevue, WA. The Triage Consultant will provide telephonic assistance, services, resource, referrals, and consultation on various Employee Assistance Programs and work/life issues to military service members and their families experiencing personal and other problems. The Triage Consultant will conduct telephonic comprehensive professional assessments of the user’s needs while maintaining the highest degree of sensitivity, compassion and respect for service members and their families.
Position Responsibilities:
· Position requires use of clinical skills while providing telephonic assistance, services, resources, referrals and consultations to military service members and their families experiencing personal and other issues.
· Maintain the highest degree of sensitivity, compassion and respect for service members and their families and ensure that ValueOptions remains free of any political bias.
· Ensure consistency of service regardless of installation, location or any other factor.
· Documents all cases into the Military OneSource Case Management System.
· Monitor all research, referrals and additional materials sent to users/customers.
· Ability to identify high risk cases and respond as indicated under direction of the supervisor.
Knowledge, Skills & Abilities:
We are looking for candidates who have the following:
· Diverse experience in counseling, social work and mental health.
· Excellent customer service, communication and technical skills.
· Ability to be flexible, creative and multi-task in a high change environment.
· Ability to work a flexible schedule including at least one weekend day or night in a 24/7 call center environment.
· A desire to have a direct, immediate, and positive impact on those we serve.
· Military spouse/family/experience is desirable but not required.
· EAP and call center experience is desirable but not required.
Position Requirements:
Education: Master’s degree in Social Work, Psychology, Marriage/Family Therapy, Counseling required.
Relevant Work Experience: A minimum of three years of related, post graduate work experience required.
Licensure: Not required.
But we welcome licenses such as MSW, LPC, LMFT, LMHC, LCSW.
Contract requires U.S. Citizenship and ability to speak English.
Local candidates welcome, no relocation for this position.
TO APPLY
Follow this link to be taken to our Job Board, where you can create a profile and apply for the position:
ValueOptions is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment.
EOE/AA/M/F/Veterans/Disabled
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