http://apollovideotechnology.applytojob.com/apply/zuNFns/Field-Service-Technician
Apollo Video Technology is a leading manufacturer of video surveillance and fleet management solutions for public transit, rail, school transportation, law enforcement, military, commercial transportation, fire and EMS applications. We are continuing to build our Field Service team by adding a Field Service Technician.
Summary:
The Field Service Technician is responsible for servicing all warranty and approved non-warranty repairs to Apollo Video equipment and conducting maintenance in compliance with service contracts. Special projects/assignments may be assigned.
Essential Duties and Responsibilities:
- Services equipment on a daily basis.
- Maintains excellent customer service.
- Performs various system modifications/retrofit campaigns.
- Commissions and decommissions vehicles following transit agency guidelines.
- Checks work orders and related manuals and schematic diagrams to determine tasks to be performed and tools, equipment and parts needed for installation or repair assignment.
- Discusses assignment with customer’s representative and inspects installation site to verify that equipment is installed according to specifications.
- Tests electrical components and replaces faulty components using hand tools.
- Conducts routine preventative maintenance according to established guidelines and schedules.
- May train customer staff in repair and maintenance of equipment.
- Responsible for compliance of service contracts in respect to response times and service levels.
- Communicate, document and report faults and product failure trends.
- Compile reports, complete work orders and sign-off sheets.
- Document work performed.
- Manage inventory of spare equipment.
- Other duties as assigned.
Qualifications:
- Excellent customer service skills
- Excellent time management skills
- Familiarity with automotive wiring
- Expertise with electrical systems, use of volt meter and other tools
- Use of small tools or hand tools
- Troubleshooting skills – electrical systems, software and hardware
- Advanced computer skills
- Work autonomously and have the ability to make decisions without supervision (as work is typically conducted during overnight hours)
Education/Experience:
- High School diploma or equivalent.
- Professional license or related training.
- A combination of one to three years of directly related training and/or experience is typically required for carrying out the responsibilities for this job.
Certificates and Licenses:
- A+ Certification strongly preferred
Physical Demands and Work Environment:
- The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physically required to frequently sit, stand, talk, walk, climb or balance, stoop, kneel, crouch, crawl, twist, overhead lift and use hands to finger, handle or feel and to reach. The employee may lift up to 50 pounds.
- Ability to perform consistent work on transit fleet vehicles required.
- Varied field environment performing service work.
- Specific vision abilities required by this job are close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
- The noise level in the work environment is usually moderate in an office or normal manufacturing environment, working on transit buses in garages.
About Apollo Video Technology:
- We offer a competitive benefits package which includes a matching 401k and a medical/dental/vision plan at no cost premium cost for employees.
- We are the #1 supplier of transit bus mobile video surveillance equipment and provide a unique, entrepreneurial work environment with more than 11 years of success in the ever-growing transit, security and technology industries.
- Our solutions promote safer and more efficient public service.
- We commit ourselves to innovation, excellence, customer focus, diversity, teamwork, integrity and entrepreneurship.
- We take pride in working with the most reputable government agencies and technology partners in North America.
