Communication Technician 1, Installation & Service
Business Unit:
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary:
Communication Technician 1 is an entry-level position that increases in the degree of responsibility as Technician advances through the program. During training, supervision will decrease as the Technician becomes more adept and proficient in given skills and tasks.
The Technician is responsible for demonstrating sufficient aptitude in acquiring the skills and knowledge needed to perform tasks related to broadband installation and troubleshooting activities, will provide written field assessments and meet Comcast Employee Standards. Supervisor approval determines advancement to next level, CT2. Continued employment and advancement is contingent upon meeting and completing the required training, certifications and safety requirements.
Core Responsibilities:
● Perform reconnects requested and non-pay disconnects, changes of service, while adhering to: Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide (or remove) services to the customer. Pre-wires single dwelling units and multiple dwelling units (MDUs) in order to provide ready hook-up capabilities at the time of moving in
● Complete necessary paperwork for each work order in a timely manner, ensure all details of the work order are recorded for entry in the customer's account once work order is checked in
● Review all requested services with the customer in order to ensure understanding and agreement. Troubleshoot, install and/or disconnect customer equipment, provide customer with upgrades or downgrades in service as requested, review picture quality following connection of cable service
● Provide customer with general information regarding channel lineup, use of converter, and company policies as they relate to the customers service, instruct customer in proper use of equipment and company guidelines
● Clean, maintain, and stock appropriate equipment in vehicle. Inspect existing grounds; make necessary adjustments to damaged ground in accordance with the National Electrical Code (NEC) to protect employees and customers from electrical shock
● Properly operate and maintain installation tools and equipment. File reports needed for vehicle repair or service when required. Report accidents, losses, injuries, or property damage to Supervisor and notify customer when appropriate
● Ability to use basic cable installation tools and other hand tools, climb ladders, poles and bucket trucks (18 – 20 feet high). Read blueprints, basic knowledge of mathematics, cable television products and services
● Communicate with customers in a clear and straightforward manner. Proven ability to work independently and to prioritize and organize effectively
● Lift and carry loads of 70 lbs. or more, ability to work in confined spaces such as crawl space or attic. Ability to stand for long periods
● Work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
● Operate company vehicle in a safe and responsible manner while working and traveling in all types of weather
● Ability to work overtime including weekends, evenings and holidays
● Able to apply common sense, theory, and experience in decision-making; able to recognize similarities between past and current situations; able to identify key issues; use deductive reasoning in complex situations. Able to determine a customer's long and short-term needs
● Able to finish projects in a timely manner despite obstacles, or redirect when necessary; able to follow instructions, take action and address opportunities with little supervision. Take initiative, go that extra mile, to prevent problems, mistakes or create opportunities
● Regular, consistent and punctual attendance
● Have excellent listening skills and responsive to non-verbal cues and behavior, able to empathize, respond sensitively and use good judgment when responding to customer objections or complaints
● At the completion of 45 days (maximum) of service a Technician must have completed the required certification and training programs; Safety, Company-specific policies and procedures, Installer Training, Customer Contact, Product Knowledge and Sales; pass the written and skills assessment and meet Comcast Employee Standards. With a supervisor's approval the Technician may then advance to the next level, CT2
Job Specification:
· High School diploma or equivalent
· Valid driver's license
· Superior communication, interpersonal and problem-solving skills
· Ability to work well under pressure
· Must be able to lift a minimum of 70lbs, carry and climb ladders, and work outside in all weather conditions
To apply: www. ComcastCareers.com
