ABOUT THE POSITION
We are currently seeking dynamic full-time Triage Consultants to join our team at our office in Bellevue, WA. The Triage Consultant will provide telephonic assistance, services, resource, referrals, and consultation on various Employee Assistance Programs and work/life issues to military service members and their families experiencing personal and other problems. The Triage Consultant will conduct telephonic comprehensive professional assessments of the user’s needs while maintaining the highest degree of sensitivity, compassion and respect for service members and their families.
Position Responsibilities:
· Conduct comprehensive professional over the phone assessments of user’s need for core Employee Assistance Programs and work/life services, which can include but are not limited to: childcare, parenting, eldercare, education, general research, short-term problem resolution, legal, financial, employment assistance, emotional well-being, relationships and communication, addiction disorders, health and wellness, work issues and other specialty and add-on services.
· Maintain the highest degree of sensitivity, compassion and respect for service members and their families and ensure that ValueOptions remains free of any political bias.
· Ensure consistency of service regardless of installation, location or any other factor.
· Documents all cases into the Military OneSource Case Management System.
· Monitor all research, referrals and additional materials sent to users/customers.
· Ability to identify high risk cases and respond as indicated under direction of the supervisor.
Position Requirements:
Education: Master’s degree in Social Work, Psychology, Marriage/Family Therapy, Counseling required.
Relevant Work Experience: A minimum of three years of related, post graduate work experience, preferably in an Employee Assistance Program setting.
Knowledge, Skills & Abilities:
· Knowledge and understanding of the military lifestyle.
· Military spouse or family member, or experience in military community highly desirable.
· Diverse experience in counseling, social work or mental health services.
· Employee Assistance Program and substance abuse experience.
· Knowledge of mandated procedures for child and elder abuse situations.
· Knowledge and experience in core service areas of child development, parenting, adoption, education and services for older adults.
· Excellent customer service, communication, business and technical skills.
· Knowledge and experience of call center operations.
· Ability to be flexible, creative and multi-task in a fast-paced, high change environment.
· Ability to work flexible schedule including at least one weekend day/night in the 24/7 – 365 day call center.
Contract requires U.S. Citizenship and ability to speak English.
Local candidates welcome, no relocation for this position.
TO APPLY
Follow this link to be taken to our Job Board, where you can create a profile and apply for the position:
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