Puget Sound Energy (PSE) is recruiting for a Supervisor for Customer Service, #74405 - Bothell
MINIMUM QUALIFICATIONS:
· Prior leadership experience.
· 5 years customer service experience.
· Working knowledge of call center workforce tools and other telephony systems.
· Excellent customer relations skills including problem solving and conflict resolution.
· Excellent communications skills (oral, written, listening).
· Ability to interpret and apply rules/guidelines and translate to the work environment.
· Experience with MS Office suite.
- Knowledge of human resources principles.
MINIMUM QUALIFICATIONS / KNOWLEDGE / SKILLS / ABILITIES
· Undergraduate degree in business, accounting, finance or field related to the type of audits performed.
· 3 years prior substantial audit experience, or specialized subject matter expertise.
· Demonstrated analytical and problem solving skills.
· Strong oral and written communication skills, PC skills, team building skills and the ability to work independently.
PSE is recruiting for an Intern Business Analyst, #75388 - Bothell
What we are looking for:
· Currently enrolled as a Sophomore or higher in Business, Finance, or Accounting
· Strong written and oral communication skills
· Good PC skills, including Excel, Word and Access
· Good academic standing
· A strong work ethic, initiative and motivation
· The ability to work well in a team environment
· Active involvement in the community and or extracurricular activities (desired)
· Previous intern experience (desired)
MINIMUM QUALIFICATIONS:
- Bachelor's of Science degree in Engineering.
- 3-7 years of experience in engineering design, preparation of specifications, technical field work, or system studies.
- Experience in project cost estimating or scheduling.
- Organization, documentation, prioritization, and project management skills
MINIMUM QUALIFICATIONS:
· Bachelor's degree in communications, media, marketing, business innovation, business management or related field, and 5 years relevant work experience; or an equivalent combination of education and experience.
· Direct experience in marketing communications with residential, commercial, industrial and/or institutional customers within a corporate and/or advertising agency environment
· Proven experience in customer communications and engagement process improvement
· Proven experience in developing a customer research plan and utilizing research findings to inform and improve upon customer engagement goals, strategies and tactics
· Knowledge of best in class practices for customer engagement both within and outside of the utility industry
· Track record of innovation and creative thinking.
· Proven experience in managing complex projects with cross-functional teams and in an ever-changing and fast-paced environment.
· Understanding of the techniques and processes needed to create a consistent and common voice across customer communications.
· Excellent verbal and written communication skills.
· Skills and experience in collaboration and team building.
· Professional level competencies necessary to comprehend, analyze, and influence a wide range of complex business units and corporate-wide initiatives and issues.
· Demonstrated ability to lead and manage multiple priorities and irregular schedule commitments..
· Ability to manage projects, work with other departmental teams and deliver on commitments.
- Proficiency in MS Office tools.
MINIMUM QUALIFICATIONS:
· Excel, Word, SAP Business Warehouse, SAP modules, Cognos
· BA/BS in Accounting, Finance, Business or equivalent experience.
· Accounting and data analysis.
· Outstanding attention to details, problem solving, and analytical skills.
· Balance and prioritize multiple responsibilities to meet plans & goals.
· Ability to work effectively to tight deadlines in a fast paced environment.
· Excellent communications skills at all levels with the ability to present information in a professional manner.
· Work effectively in a matrix environment.
What we are looking for:
· Currently enrolled as a Junior or higher in Business, Finance, or Accounting
· Strong written and oral communication skills
· Good PC skills, including Excel, Word and Access
· Good academic standing
· A strong work ethic, initiative and motivation
· The ability to work well in a team environment
· Active involvement in the community and or extracurricular activities (desired)
· Previous intern experience (desired)
MINIMUM QUALIFICATIONS:
· BA/BS in Urban/Land Planning, Natural Sciences or related fields
· 7 years' experience in the land planning and/or environmental permitting field
· Extensive knowledge of land use procedures, processes and regulations at the local, state and federal levels.
· Understanding of municipal political processes and structure.
· Ability to read and understand construction drawings.
· Proven ability to deal with customers
